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Sound only from one side

HP Recommended
HP Pavilion Notebook 4AN88EA#ABU
Microsoft Windows 10 (64-bit)

Laptop computer, build in speakers. Audio works fine in both channels. Headset only plays through the left side. Tried with four different headsets, two of which were bought in the last two months. Checked balances, nothing is mono, both channels are set and up fully, but still no headset audio in right side, only left. The issue started this morning when I turned on the laptop. No windows update, no driver updates, nothing happened. It just suddenly started doing this. I feel like I've tried everything I can think of.

HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @terrsc


Welcome to the HP Support Community. I'd be happy to assist you with the headset issue. 


Run the Audio troubleshooter using these steps - 


1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


If the issue still persists, try re-installing the Audio drivers -


1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.


Also, try updating the computer - 


Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


 Perform the Audio Playback Test if the issue is still not fixed - 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Audio Playback Test. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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