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‎12-16-2018 12:48 PM

HP Recommended
Product: hp 15-af156sa

Whatever device I connect my laptop to, the sound still comes out of the laptop.

 

For example, if I connect the HDMI cable, the picture comes up on the tv screen but the sound comes from the laptop.

 

If I connect my wireless headphones, it says 'connected' but the sound still comes from my laptop. This is also sometimes the case for my wireless speaker.

 

Re: HDMI cable, I have tried right clicking the sound icon on bottom right of screen, clicking 'Sounds', clicking 'Playback' and it says the default device is my TV. Yet the sound still comes out of my laptop. Please help

1 REPLY 1

‎12-17-2018 02:56 PM

HP Recommended

@Axelle

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your exprening issue with the audio play black when external devices connacted.

 

  • Have you tried with the wired earphone?
  • Have you tried with alternat HDMI cable?
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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