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JKayle
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Sound problems HP Probook 450 G6

HP Recommended
HP Probook 450 G6
Microsoft Windows 10 (64-bit)

Hello!

When I play a video or music through my notebook's speakers, the audio sounds normal for about 2 seconds then it automatically switches to what sounds like the audio being played through a tin can.  The 'background' becomes all muted and the lyrics or spoken words have a metallic timber and it sounds horrible.   The laptop itself I got back in August and I beilieve it's one of the latest models for the probook line.  I tried looking up some other help forums though the steps and methods they used didn't match up with any options or settings I could find.

Would anyone be able to help?
Thanks!

-Jared

3 REPLIES 3
banhien
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Message 2 of 4
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@JKayle 

 

Did you upgrade/downgrade your machine ? Please do a clean install Audio software/driver, this should help.


  (a) Download the following driver and save on your computer,


          https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98885.exe


  (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
  (c) Right click downloaded file and select Run as administrator,
  (d) Reboot again.


Regards.

BH
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JKayle
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Hello Banhien,

I've tried these steps and unfortunately the sound still cuts out after 2-3 seconds of normal audio.

Are there any other steps I can take?

 

Thanks!

-Jared

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Matts5
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I have exactly the same problem with my ProBook 450 G6.

I have tried updating the BIOS and reinstalling the audio driver, but it has not helped.

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