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‎06-11-2021 01:47 AM

HP Recommended
Product: Envy x360 13" convertible 16/512 i7 (11th Gen)
Operating System: Microsoft Windows 10 (64-bit)

I purchased my laptop a day ago and the sound output is very low and quality is unexpectedly poor. The speakers are at 100% and I can still barely hear anything!

2 people had the same question
4 REPLIES 4

‎06-11-2021 03:03 AM

HP Recommended

Model: 13-bd0063TU

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‎06-11-2021 04:21 PM

HP Recommended

@Shivam93 

 

Please perform a clean install Audio software/driver, this should help.


  (a) Download the following driver and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112112.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎06-11-2021 09:37 PM - last edited on ‎06-12-2021 11:32 AM by Retired

HP Recommended

Worked for my HP EliteBook x360 1040 G8 , ths

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‎06-12-2021 12:59 AM

HP Recommended

Did exactly what you mentioned but made no difference. Every other person having purchased an HP with B&O seems to be having this issue!! 

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