Sound quality problem after update

[Rob38]

I have connected the laptop to a docking station. The docking station has a connection for a headset/external amplifier. Ideal for connecting the amplifier. Only that connection has no bass anymore. The headset connection of the laptop itself does have a nice sound, but I hate to keep switching the plug 10x a day between headset and amp. (Telephone + Amp = echo). My alarm clock only works with the external speakers, but Skype and Softphone want the headset.

Also, I have to switch off the HP speakers in the system and only have the external headset on, as since one of the latest updates the internal speakers do not switch off anymore when the headset gets plugged in. This has repercussions for audio players and video players, as they want their sounds to go through the HP speakers. Only VLC mediaplayer has the option to switch between sound channel, but I have to change it every time I start up a video.

Before the update there was an automatic switch and I could leave both of them on and the sound channel was chosen autamtically and would switch to headset when that was plugged in, etc. 

I am using Windows 7 64 bits and windows 10 is not an option because of various older programmes that would need to be updated (if still possible), which would be quite costly.

I noticed something new was installed called SRS Premium Sound Pro. Maybe that is the culprit. I do not dare changing anything in it.

Does anyone know how to debug this?

[karthikeyan77 · Accepted solution]

Hi ,

Could you update the 

IDT High-Definition (HD) Audio Driver

Type:	Driver - Audio
Version:	6.10.6435.0; 5.10.6435.0(5 Feb 2013)
Operating System(s):	Microsoft Windows 7 Enterprise (64-bit) | View all
File name:	sp60317.exe (42 MB)

Link : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_115135_1&swEnvOid=406...

Also , I suggest you to disable all enhancements in Speakers properties and check. Refer the steps below:

1. Press Windows key + X.
2. Click on Control Panel.
3. Double-Click on the Sound Icon and click on Speakers.
4. Click on Properties.
5. Click on Enhancements Tab.
6. Now click "Disable All Sound Effects"
7. Click OK and check if issue persists.

If issue still persists, as a workaround, I suggest you to Uninstall and reinstall the Sound drivers in Compatibility mode and check if it works for you. Refer to the steps below:

Follow the steps to uninstall the Sound driver:

1. Press Windows Key + X key and click Device Manager.
2. Expand ‘Sound Video and Game Controllers’.
3. Right-click on the Sound device listed and click on ‘Uninstall’.
4. Select the option to Delete driver software.
5. Restart the computer after its uninstalled. 

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

1. Right-click on the driver setup file and click on ‘properties’.
2. Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for “and select Windows 8.1 operating system from the drop down.
3. Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this helps you ..... 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

[Rob38]

Thanks, your post did give me the right idea, although I could not follow your instructions:

1. "Press Windows key + X" gave me a window, but "Control Panel" was not an option on it, that is where your instructions could not be followed any more.
2. So I opened this SRS Premium Sound Pro instead. If this is not HP software, I don't know for sure where it came from, but it is cool, if one knows what it does. I am beginning to understand it. It overrides the Windows control panel to some degree. 
3. When I disabled the enhancements there, the loss of the bass in the line out from the docking station was gone and now I can leave the connection in there. It gets shut off when I put the plug into the headset socket and then I hear everything through the headset. This is how I want it.

One remark about this loss of bass: This is a good protection for the built in speakers in the laptop, as they cannot play them anyway. Do you know this SRS program?

Thanks again, Rob

[karthikeyan77]

hi , 

I see that SRS is SRS Premium Sound Enhancement Application

Kind of sound engine 

r- k