Sound recording not working

[Zemm]

I've tried everything to record sound using either Audacity or Adobe Audition and nothing works.  Can you help?

[VikramTheGreat]

Hi @Zemm,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When sound recording doesn’t work on Windows 11, even with apps like Audacity or Adobe Audition:

Steps to Fix Microphone Recording Issues

1. Run HP Audio Check

HP provides an automated diagnostic tool:

• Download HP Support Assistant if not installed.
• Open HP Support Assistant > Fixes & Diagnostics > Audio Check.
• It will test your microphone and suggest fixes. 🔗 HP Notebook PCs - Advanced sound troubleshooting in Windows | HP® Support

2. Check Windows Sound Settings

• Right-click the speaker icon in the taskbar → Sound Settings.
• Under Input, select the correct microphone (built-in or external).
• Click Device Properties → ensure Enable is ON.
• Test the mic using the Test your microphone option.

3. Allow Microphone Access

• Go to Settings > Privacy & Security > Microphone.
• Ensure Allow apps to access your microphone is ON.
• Scroll down and enable access for Audacity and Adobe Audition.

4. Update Audio Drivers

• Open Device Manager > Sound, video and game controllers.
• Right-click your audio device → Update driver.
• Or use Windows Update to install the latest drivers. 🔗 HP Desktop PCs - Advanced sound troubleshooting in Windows | HP® Support

5. Disable Exclusive Mode

• In Sound Settings, click Microphone Properties > Advanced.
• Uncheck Allow applications to take exclusive control of this device.

6. Test with HP Virtual Agent

HP’s Virtual Agent can guide you through microphone-specific fixes: 🔗 Fix Sound Issues | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Zemm]

Thank you for the response but unfortunately none of these actions make any difference and the background signal persists.

[VikramTheGreat]

Hi @Zemm,

Thank you for getting back and letting us know that you still have trouble after trying all the steps.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support