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‎04-23-2019 06:42 PM

HP Recommended
Product: Example: Specter x360 Convertible 15''
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

My speakers or both very scratchy and it seems to be hardware related. It used to happen in an isolated way and would fix itself either naturally or by Muting & Un-muting the audio.

 

So I was wondering where can I buy replacement parts to change the speakers entirely?

 

Thanks,

- Maxime Pinet

Maxime Pinet
7 REPLIES 7

‎04-23-2019 06:44 PM - last edited on ‎07-05-2026 07:13 AM by Moderator

HP Recommended

@Papinet 

 

Most likely due to software/drivers but what is your Specter x360 Convertible 15'' ?  Please use the following instructions to find out the model/product of your machine:


  https://support.hp.com/us-en/document/ish_2039298-1862169-16


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎04-23-2019 08:22 PM

HP Recommended

Hi, I have tried unnistalling/installing drivers without success.

Also, to note that using headphones and external speakers everything works fine.

 

This is my model:

- HP Spectre x360 Convertible 15-bl0XX

- Z4Z35UAR#ABA

 

https://www.cnet.com/products/hp-spectre-x360-15-bl012dx-15-6-core-i7-7500u-16-gb-ram-512-gb-ssd-us-...

 

So anyway to confirm it is a hardware issue, and if so, where can I buy replacement parts?

 

Thanks,

Maxime Pinet
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‎04-25-2019 05:08 PM

HP Recommended

Hi, have you seen my last reply? Need help/support on this please.

Maxime Pinet
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‎04-25-2019 05:16 PM - edited ‎04-25-2019 05:17 PM

HP Recommended

@Papinet 

 

Your machine is an HP Spectre x360 - 15-bl012dx, its specs

 

      https://support.hp.com/au-en/document/c05385405

 

Please try a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92780.exe


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-25-2019 06:14 PM

HP Recommended

Hi Banhien,

 

As I previously mentioned, this is already soemthing I have completed with no success.

How to know it is not related to hardcare? (Audio card and/or speakers?)

 

Thanks,

Maxime Pinet
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‎04-25-2019 06:53 PM

HP Recommended

Video attached of a "strange" behavior.

https://drive.google.com/file/d/1AcbLtV3VFhBSz4gi8Cnn_IBhSauVH9fm/view?usp=sharing

Maxime Pinet
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‎04-30-2019 07:56 PM

HP Recommended

Hello HP, users

Anyone can help me further on this?

Have you watched my video in the previous post?

Thanks,

Maxime Pinet
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