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Sound system totally gone off after the updates.
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
Run the Audio Check in HP Support Assistant to make sure the audio device is functioning properly.
Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.
In Windows, search for and open HP Support Assistant.
On the My devices tab, click your computer.
Click the Troubleshooting and fixes tab, and then click Audio Check in the One click fixes section.
Click Next, and then wait for the audio test to complete.
Review the test results on the audio and microphone diagnostic results display, and then click Test Audio.
If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE I am an HP Employee
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