Sound volume doesn't work

[Pepel]

I have a probleme with my volume that still on mute on HP Envy

can you please assist to fix

[Garp_senchau]

@Pepel,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart your Laptop: Sometimes, a simple restart can resolve software-related issues. Restart your laptop and check if the problem persists.

Check Audio Settings:

• Right-click on the speaker icon in the bottom right corner of your screen and select "Open Sound settings."
• Ensure that the correct audio output device is selected.
• Click on "Device properties" and check if the volume is set to an appropriate level.

Update Audio Drivers:

• Go to the "Device Manager" (you can search for it in the Start menu).
• Locate the "Sound, video and game controllers" section, right-click on your audio device, and select "Update driver."
• Follow the on-screen instructions to update the driver.

Check for Windows Updates:

• Make sure your operating system is up-to-date. Go to Settings > Update & Security > Windows Update, and check for updates.

Check Mute Settings:

• Ensure that no third-party applications or settings are muting the audio.
• Check the mute settings in any installed audio software that may be controlling your sound.

System Restore:

• If the issue started recently, you may consider performing a system restore to revert your system to a previous state when the audio was working correctly.

Test in Safe Mode:

• Restart your laptop in Safe Mode and check if the audio behaves normally. If it does, it could indicate that a third-party application is causing the issue.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,