Spatial sound

[BlueJeans7]

I have an HP Pavilion cb054tx laptop with fall creator's update installed. Sound is working fine as it should both from the laptop speakers and the headphones. My only concern is with the "spatial sound for headphones" which was added as a feature since Windows 10 creator's update. It makes no difference to the sound output from the headphones. Despite being able to enable both and successfully checking "turn on virtual 7.1," there is no virtualization effect at all; the sound is precisely the same as "off." This is common to all devices I have on hand, and not to a particular pair of headphones. I have tried both Windows Sonic for headphones and Dolby Atmos for headphones; both have zero effect to the sound output. It's same as if "this setting" was turned "off". I have already tried with things like reinstalling/rollbacking/updating audio drivers, resetting pc etc. but to no avail. I have clean installed Windows 10 1709 on a completely different laptop and it has the same problem. So, it's not a driver issue, I suppose. I have also tried with different pair of headphones but still the same.

[sandytechy20]

@BlueJeans7

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting issues with the spatial sound for headphones. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?
• Which equalizer are you using?

Meanwhile:

Update the bios and audio driver.

Click here and refer the document to update the driver.

Update the audio driver

1. Go to Windows Device Manager > Sound, video and game controllers section.
2. In the list of audio device drivers, look for Realtek High Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
4. Right-click and select Update Driver Software.
5. Select Browse my computer for driver software.
6. Select Let me pick from a list of device drivers on my computer.
7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
10. In the list of audio device drivers in the Sound, video and game controllerssection, you’ll notice that the High Definition Audio Device now displays instead ofRealtek High Definition Audio.
11. At the prompt to reboot, click Yes.

Let me know how it goes.

Cheers.

[BlueJeans7]

Thanks for the reply. I want to assure you that I have tried everything with the drivers (including the suggestion by you) but to no avail. My BIOS is up to date F.13-11/03/2017.

• When did this issue start?
• The issue has always been there. I didn't check this feature while I was on creators update but since I'm on fall creators update i.e. 1709 build this issue is present.

• Did you do any hardware or software changes?
• No, I did not  make any change to the hardware and I download signed drivers only from the HP website to keep them up to date.

• Which equalizer are you using?
• I'm not using any third party equalizer. I have "Bang & Olufsen Audio Control" which is the GUI part of the official sound drivers from HP.

[DavidSMP]

Hi @BlueJeans7,

I read the post and thanks for the super quick reply. It is great to have you back. Your time and effort are greatly appreciated. As @

sandytechy20 is out for the day I am responding on his behalf.

As all troubleshooting steps have been tried and the issue continues an interaction with phone support would keep you in good stead as they will assist you in real time by taking control of your machine.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[BlueJeans7]

Already tried. They couldn't be of any help. Why do you people assume that all of your customers are non techy and give generic responses? I have told you (in case you haven't read the original post) that I have  already tried with all possible solutions myself. In case you can do something with the technical aspect of the problem that would be helpful. Otherwise don't even bother to give generic reply.

[sandytechy20]

@BlueJeans7

Thank you for replying to my post on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

Cheers.