Speaker Issues

[Traveler146]

My speakers are not working.  I have been through all the diagnostic steps, and they are still not working,  I am getting the following error message in windows update.  If I click on Retry, it will not download,

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 44.1.2402.1741 - install error 0x80070103

[Raj_05]

Hi @Traveler146,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x80070103 typically occurs when Windows tries to install a driver that is already installed or not compatible with your device. Here's a step-by-step guide to resolve the issue.

Manually Update Audio Drivers

Uninstall Existing Audio Drivers:

• Right-click the Start button and select Device Manager.
• Expand Sound, video, and game controllers.
• Right-click your audio driver (e.g., Realtek, Conexant, or similar) and choose Uninstall device.
• Check the box for Delete the driver software for this device, then click Uninstall.

Reinstall Audio Drivers:

• Go to the HP Support website and download the latest audio drivers for your HP ENVY x360 Laptop - 15.
• Install the driver and restart your laptop.

Run the Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters and choose Playing Audio.
• Follow the on-screen instructions to let Windows detect and fix any issues.

Pause Problematic Driver Updates

If the issue persists, prevent Windows from automatically updating the faulty driver:

1. Press Windows + R, type gpedit.msc, and hit Enter.
2. Navigate to:
   • Computer Configuration > Administrative Templates > Windows Components > Windows Update > Manage updates offered from Windows Update.
3. Double-click Do not include drivers with Windows Updates and set it to Enabled.

Alternatively, use the Show or Hide Updates Troubleshooter:

• Download Microsoft's troubleshooter tool from here.
• Hide the problematic update so Windows does not attempt to install it.

[Raj_05]

Test Speakers in BIOS

To rule out hardware issues:

1. Restart your laptop and press Esc repeatedly until the Startup Menu appears.
2. Press F2 to enter the System Diagnostics.
3. Run the Audio Test.

Check for Physical Issues

• Ensure that no headphones or external speakers are connected.
• Inspect the speaker grills for blockages or damage.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support