Speaker Muffled Sound

[michaelck001]

Please help me. whenever am watching a video, my speaker gives muffled sounds that make the audio from the video very horrible and incoherent.

Installed speaker is Realtek High Definition Audio.

Thanks for your anticipated assistance!

Michael.

[The_Fossette]

Hi @michaelck001,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the audio on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you uninstall the audio driver from device manager and install it from the below link.

http://hp.care/2nikIQ9

Here is how it is done.

Uninstall:

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Install:

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[michaelck001]

Hello @The_Fossette,

I followed the steps you outlined in your reply to uninstall the audio driver but I couldn't find any "uninstall" on the device entry for Realtek High Definition Audio.

Please what else can I do? I am windows 10.

Thanks

Michael.

[Riddle_Decipher]

@michaelck001

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

To Clarify, Have you attempted to check with a headphone to see if that creates the muffled sound as well?

If you have and the headphones work fine, it's a hardware malfunction within the speakers, however, if the headphones don't work either, you may want to install the drivers from the HP website: Click here to find and install them,

If the issue persists, you may want to refresh the windows: Click here for steps.

And if that doesn't work I recommend you Contact HP to set up a hardware repair service.

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!