• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I woke up one day without having  working speaker on my computer. Every time I pressed the volume up or volume down button on my keyboard it wont go past zero, and it shows the icon of the muted speaker. But it goes beyond that. Tried to fix it myself, obviously did not work. Now I also dont have a working microphone. It doesnt detect it on seeting either. But it gets even worse. If i connect headphones that have a working microphone, like airpods pro for example, it wont detect. I have to join my meetings with my phone since its the only way to have a microphone. Same idea goes for the speaker but only for certain scenarios. If I connect it to my Marshall speaker it does work, but If I connect it to other things like a Prowise TS screen, it wont work. 
If tried installing the drivers from the HP app but I swear i cant make it work. 

rechea_0-1781253837935.pngrechea_1-1781253860478.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.