Speaker (Realtek(R) Audio) not working. Audio services are not responding.

[GeOrGe_98_07]

I haven't heard a sound on my laptop in a week (HP Envy 13-6 months old). On headphones the sound works perfectly, but when I take off the headphones the whole laptop goes silent. I tried several solutions found on the internet: updating the sound driver, disabling / activating the driver, uninstalling / installing the driver, restarting audio services, using HP Support Assistant, updating Windows, resetting the PC, but also using Windows troubleshooter. I mean, everything I found on the internet. After running the Windows troubleshooter, it says "Audio services are not responding" "Unresolved". I have no idea what the problem might be. I hope you can help me to fix this.

[The_Fossette]

@GeOrGe_98_07

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the product number of your computer?
• Did you reinstall Windows on the computer?
• When was the last time the sound was working fine?
• Have you made any software or hardware changes on the computer? 

Look forward to hearing from you and have a great day!

Take care.

Cheers!