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‎09-13-2020 01:16 PM

HP Recommended
Product: HP Pavilion Notebook 15-au179sa
Operating System: Microsoft Windows 10 (64-bit)

I have a three year old HP Pavilion 15-au179sa. About a year ago I started noticing an issue with the speakers. Sometimes the audio would start getting quieter and quieter then cutting in and out and eventually ceasing altogether. For some reason attaching headphones leaving it a few seconds and pulling them back out fixed the problem. This has been happening more frequently with time. Yesterday when I plugged in my headphones the audio sounded weird, kinda like it was underwater. My headphones work with my phone so it is not them and I tried another set with my laptop and the problem was still there so it is definitely the laptop. Does anyone know how I could fix this? Thanks

2 REPLIES 2

‎09-13-2020 03:40 PM

HP Recommended

@StephanieL 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,
           https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105738.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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‎09-13-2020 08:59 PM - edited ‎09-13-2020 09:55 PM

HP Recommended

@Banhien

 

I done as you instructed, however after I ran the downloaded file as administrator I got an error message saying "The driver is not supported on this OS version (10.0.17134)." I rebooted my laptop and now I have no sound at all. 

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