• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-13-2020 01:16 PM

HP Recommended
Product: HP Pavilion Notebook 15-au179sa
Operating System: Microsoft Windows 10 (64-bit)

I have a three year old HP Pavilion 15-au179sa. About a year ago I started noticing an issue with the speakers. Sometimes the audio would start getting quieter and quieter then cutting in and out and eventually ceasing altogether. For some reason attaching headphones leaving it a few seconds and pulling them back out fixed the problem. This has been happening more frequently with time. Yesterday when I plugged in my headphones the audio sounded weird, kinda like it was underwater. My headphones work with my phone so it is not them and I tried another set with my laptop and the problem was still there so it is definitely the laptop. Does anyone know how I could fix this? Thanks

2 REPLIES 2

‎09-13-2020 03:40 PM

HP Recommended

@StephanieL 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,
           https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105738.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-13-2020 08:59 PM - edited ‎09-13-2020 09:55 PM

HP Recommended

@Banhien

 

I done as you instructed, however after I ran the downloaded file as administrator I got an error message saying "The driver is not supported on this OS version (10.0.17134)." I rebooted my laptop and now I have no sound at all. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.