Speaker is not working

[Sharvin30]

Speaker is not working

[Hawks_Eye]

Hi @Sharvin30 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you’re facing an issue with the speaker not working. Thank you for sharing this concern. Could you let me know a few details so we can guide you accurately:

• Is this the internal speaker of your HP device or an external speaker connected via cable/Bluetooth?
• Have you already tried any troubleshooting steps, such as checking the audio settings or reconnecting the speaker?
• Could you confirm the exact HP product model you’re using?

In the meantime, here are some general audio troubleshooting steps you can try:

Run Diagnose & Fix in HP App

• Open the HP App from the Start menu.
• Go to Support > Troubleshooting > Diagnose & Fix.
• Allow the tool to scan and automatically repair audio issues.

Check Output Device Selection

• Right‑click the speaker icon in the taskbar and select Sound settings.
• Under Output, ensure the correct device (Speakers/Headphones – Realtek or AMD Audio) is selected.
• If multiple devices are listed, test each one.

Update Drivers via HP Support

• Visit the HP Support page for your product model.
• Download and install the latest Audio Driver and Graphics Driver provided by HP.

Test with HP Audio Check

• In the HP App, search for Audio Check under diagnostics.
• Run the test to verify hardware functionality and follow guided steps if issues are detected.

Reset HP App Audio Settings

• Go to Windows Settings > Apps > HP App > Advanced Options > Reset.
• Relaunch the HP App and re‑run audio diagnostics.

Could you confirm whether this is an internal or external speaker issue, and share the product details? That will help us tailor the next steps more precisely.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.