Speaker is not working

[Sharvin30]

Speaker is not working

[Hawks_Eye]

Hi @Sharvin30 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you’re facing an issue with the speaker not working. Thank you for sharing this concern. Could you let me know a few details so we can guide you accurately:

• Is this the internal speaker of your HP device or an external speaker connected via cable/Bluetooth?
• Have you already tried any troubleshooting steps, such as checking the audio settings or reconnecting the speaker?
• Could you confirm the exact HP product model you’re using?

In the meantime, here are some general audio troubleshooting steps you can try:

Run Diagnose & Fix in HP App

• Open the HP App from the Start menu.
• Go to Support > Troubleshooting > Diagnose & Fix.
• Allow the tool to scan and automatically repair audio issues.

Check Output Device Selection

• Right‑click the speaker icon in the taskbar and select Sound settings.
• Under Output, ensure the correct device (Speakers/Headphones – Realtek or AMD Audio) is selected.
• If multiple devices are listed, test each one.

Update Drivers via HP Support

• Visit the HP Support page for your product model.
• Download and install the latest Audio Driver and Graphics Driver provided by HP.

Test with HP Audio Check

• In the HP App, search for Audio Check under diagnostics.
• Run the test to verify hardware functionality and follow guided steps if issues are detected.

Reset HP App Audio Settings

• Go to Windows Settings > Apps > HP App > Advanced Options > Reset.
• Relaunch the HP App and re‑run audio diagnostics.

Could you confirm whether this is an internal or external speaker issue, and share the product details? That will help us tailor the next steps more precisely.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[naskar]

I have tried everything suggested. My speakers are still not working. I am using a HP OmniBook 5 Flip 14 inch 2-in-1 Laptop.

[Hawks_Eye]

Hi @naskar 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the concern regarding the speakers not working on your HP OmniBook 5 Flip 14‑inch 2‑in‑1 Laptop. Thank you for confirming that you have already tried the recommended steps. 

Since the issue persists, let’s proceed with a few additional checks to narrow this down further:

Run HP Hardware Diagnostics (UEFI)

• Shut down the laptop.
• Power it on and immediately press Esc repeatedly until the Startup Menu opens.
• Press F2 to open HP PC Hardware Diagnostics UEFI.
• Select Component Tests > Audio.
• Follow the on‑screen instructions to test the speakers.
• This will confirm if the hardware is functioning correctly.

Verify BIOS Audio Settings

• Restart the laptop and press Esc or F10 to enter BIOS Setup.
• Under Advanced or Device Configuration, ensure that the Audio Device is enabled.
• Save changes and exit.

Perform a Clean Driver Reinstallation via HP App

• Open the HP App > Support > Software & Drivers.
• Uninstall the current audio driver from Device Manager (right‑click Start > Device Manager > Sound, video and game controllers).
• Restart the laptop.
• Reinstall the latest audio driver directly from the HP App or HP Support page for your OmniBook 5 Flip.

Windows Update Verification

• Go to Settings > Windows Update.
• Install all pending updates, including optional driver updates.
• Restart and retest the speakers.

HP App Reset (Final Check)

• Navigate to Settings > Apps > HP App > Advanced Options > Reset.
• Relaunch the HP App and re‑run Diagnose & Fix followed by Audio Check.

Could you let me know the outcome of the Hardware Diagnostics Audio Test? That result will help us confirm whether this is a hardware‑level matter or a configuration issue.

Take care, and have an amazing day!

Regards, 

Hawks_Eye