Speaker problem (Weird buzz)

[Robu_Felix]

This week i got this laptop, installed windows and while doing it i observed the "windows sounds" came from the speakers with a weird buzz, but i thought it will go away when i will completely install windows and all the drivers, but it didnt. And the weird part is that, if i play a movie from Netflix it starts buzzing when the volume is over 24 or when i just pause the movie for 2 sec and resume, but it doesnt bizz if i go under 24. I think this is a physical speaker problem, but im not a expert because that's why im here.. Any help wil be apreciated!  The sound is here, recorded with my phone 

[praveen196 · Accepted solution]

@Robu_Felix Welcome to HP Community!

I understand that you are getting Weird sound from the laptop speakers.

Do not worry. I will try to fix the issue.

To confirm whether it's the speaker or the audio card, plug-in Headphones and see if the same issue appears there. If it doesn't then it indicates that there is an issue with the Speaker Hardware. 

I would Suggest you Contact HP for a hardware service, although, if the sound appears on the headphone as well, follow the below steps: 

Update drivers through Device Manager, instead of manually, if you haven't tried it before: 

a) Open the run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter. 

b) Spot and expand the “Sound, video and game controllers”. 

c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears. 

d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software 

If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.  

(Ensure that PC is connected to the Internet while performing this step) 

e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step). 

Please update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Robu_Felix]

Hi, i've tried with headphone and the noise is gone, that means i should go to a service? Will the warranty help or i will pay the full price? I'm kinda desperate and i dont think i can go to a service with this coronavirus thing..

[praveen196]

@Robu_Felix 

Thank you for the update.

In that case, I would suggest you contact our phone support and check for the support option. If the product is out of warranty it is chargeable.

They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Or you can contact the local service center for repair.

Have a nice day!!

[Robu_Felix]

I waited for 4 days to call them but it keeps saying that calling is unavailable, even if I enter the site during the schedule

. What can i do? 

[Mahmoud__]

I have faced a similar problem from the first few days of buying the laptop but the sound is slitly different actually it become more noticeable when I raise the sound to 100% and its coming from the right speaker more than the left one, actually I have the same laptop as yours(hp pavilion 15) .

[Mahmoud__]

 can i know if you solved the problem or no , if yes please reply to me what did you do to solve it . Thank you .