Speaker sound too soft when playing a movie

[Ethan_Den]

When i play a movie the speaker sound is very soft on my notebook. I have checked all my audio settings and to no avail. I have even put it to the maximum loudness but it still doesnt work.

[Dvortex]

Welcome to HP Support Forum. I hope you're well @Ethan_Den!

I read about your notebook issue and wanted to stop in to share my suggestions with you 🙂

Going through your post, I understand that you are having issues while playing audio on your HP notebook. Greatly appreciate your efforts in troubleshooting! 

I did some digging in the RealTek driver page and found that there is a new driver update released in the Jan 13th 2017. Let’s give it a try:
 

• First, completely uninstall the audio drivers that are currently on your PC.
• Go to device manager – Right-click and uninstall the RealTek audio drivers.
• Make sure to click on the box which says to “Delete the driver software”.
• Now restart the computer.
• Click on http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe to download and install the new RealTek drivers.
• Restart the computer once done.

Please let me know if this resolves the issue, or if you require further assistance.

Have a great day 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Ethan_Den]

uninstall realtek high definition audio. i reinstall it dy. But bang & olufsen will be change to realtek HD audio manager? I can't find bang & olufsen on my notebook.

[Ethan_Den]

I think I wrote the wrong laptop model. My laptop is running intel i7 processor, 1tb plus 128gb ssd, nvdia 940 mx. It is pavilion 15-au136tx.

[Dvortex · Accepted solution]

Hello @Ethan_Den

Thanks for the update!

So you updated the drivers as I suggested, still having the same issue?

If so, try the steps below which will definitely help you fix the issue:

Solution 1:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
• Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
• Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

Solution 2:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Select the Communications tab up the top.
• By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
• Change this to ‘Do nothing’.
• Press OK.

Let me know if these steps helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Ethan_Den]

@ DVortex  thank you so much for your assistance. Btw should i reinstall bang and olufsen audio drivers that I previously had it before updating realtek?