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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Level 2
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Message 11 of 18
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HP Recommended

I agree with you.  I took the suggested steps and it's still not working.

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2 2 0 13
Message 12 of 18
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HP Recommended

after spending a lot of time online with an HP tech I found out two things

 

1 I wasn't clicking on the" delete driver software box"  when uninstalling the driver also make sure you uninstall both drivers also make sure you are uninstalling the drivers under the "sound video and game controllers NOT the "audio inputs and outputs"

 

also the tech told me to use this link to reinstall the drivers 

 

https://downloadcenter.intel.com/download/28433/Realtek-High-Definition-Audio-Driver-for-Windows-10-...

 

once you download it and launch the file scroll down to the setup file highlight it and click unpack 

 

that should then launch the audio driver installation.

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Message 13 of 18
Flag Post
HP Recommended

This solution worked for me, thank you -  cw-1068wm/

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Message 14 of 18
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HP Recommended

This solved my issue thankyou!

 

For anyone else struggling with this, make sure you uninstall the correct audio driver, there are 2 copies in the device manager, one in "Audio Inputs and Output" and another in Sound Video and Game.

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Level 4
69 68 8 8
Message 15 of 18
Flag Post
HP Recommended

Call Windows Update via the settings and install the update for Windows 10, version 1909.

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Message 16 of 18
Flag Post
HP Recommended

HP Envy Laptop sound is gone after updates- possibly Windows 10 update

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3 2 0 0
Message 17 of 18
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HP Recommended

I was able to fix this issue with above solution. I didn't realize that Windows 10 had not been fully installed. Once it was fully installed the drives work perfectly. 

 

Thank you!!!!

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Message 18 of 18
Flag Post
HP Recommended

Can u help me to buy a good laptop budget is 60000 INR

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