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Knighthawk4444
New member
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Message 1 of 3
110
Flag Post

Speaker volume goes down unexpectedly without any input from user

‎09-25-2020 01:38 PM

HP Recommended
Product: HP Spectre x360 - 13t-aw000
Operating System: Microsoft Windows 10 (64-bit)

The volume will decrease volume from the selected level without any input from me and will suddenly go back to the selected level without any further input. I have run every HP audio troubleshooting method I have been able to find.

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2 REPLIES 2
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banhien
Level 19
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Message 2 of 3
Flag Post

‎09-25-2020 04:52 PM

HP Recommended

@Knighthawk4444 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                   https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104268.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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Knighthawk4444
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Message 3 of 3
Flag Post

‎09-29-2020 01:38 PM

HP Recommended

Unfortunately, this did not fix my issue. Thanks.

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