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Please do a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104268.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
BH
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