Speakers: Muted

[arya_2-8]

Product: ENVY x360

Operating System: Microsoft Windows 10 (64-Bit)

The audio on my computer is being forcibly muted.

The mute button on the keyboard has the light on but pressing the button again doesn't do any good to turn the mute off. The audio bar is permanently stuck on the screen, and the option to control the volume on the bottom right is also stuck on mute. Both are blinking. When I try to raise the volume by clicking and dragging it up or pressing the increase volume button on the keyboard, the volume increases until I let go. As soon as I release my mouse click or the button on the keyboard, it shoots back down to silent. The same thing happens when I try to adjust the volume using the volume control panel.

[Raj_05 · Accepted solution]

Hi @arya_2-8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're facing a technical issue with the audio on your HP ENVY x360 laptop. Here are some steps you can try to troubleshoot and resolve the problem.

Restart your Laptop: Sometimes, a simple restart can resolve software-related issues. Restart your laptop and check if the problem persists.

Check Audio Settings:

• Right-click on the speaker icon in the bottom right corner of your screen and select "Open Sound settings."
• Ensure that the correct audio output device is selected.
• Click on "Device properties" and check if the volume is set to an appropriate level.

Update Audio Drivers:

• Go to the "Device Manager" (you can search for it in the Start menu).
• Locate the "Sound, video and game controllers" section, right-click on your audio device, and select "Update driver."
• Follow the on-screen instructions to update the driver.

Check for Windows Updates:

• Make sure your operating system is up-to-date. Go to Settings > Update & Security > Windows Update, and check for updates.

Check Mute Settings:

• Ensure that no third-party applications or settings are muting the audio.
• Check the mute settings in any installed audio software that may be controlling your sound.

System Restore:

• If the issue started recently, you may consider performing a system restore to revert your system to a previous state when the audio was working correctly.

Test in Safe Mode:

• Restart your laptop in Safe Mode and check if the audio behaves normally. If it does, it could indicate that a third-party application is causing the issue.

If the problem persists after trying these steps, there may be a hardware issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support