Speakers Sound Blown on Laptop

[tjf27]

Hello,

Been having this problem for a little while.

The speakers on my HP Envy laptop sound like they are "blown" (crackly and kind of distorted),

So far, I have tried the following:

- Going to sound settings and attempting to change enhancements/sample rate (but both options are unavailable to me, I suspect because of Conexant / Bang & Olufsen?)

- Uninstalling the Conexant driver completely and allowing Windows to reinstall the driver

- Updated the BIOs to the latest version using the hp assistant/website

Is there anything else I can attempt before I try and get this fixed?

[yasoyasin]

There are many people that experiences these kind of problems. I have been in contact with HP Support but the only thing they do is uninstalling/re-installing the sound driver and system factory reset. 

Solution? I couldn't find any solutions, right now. 

[tjf27]

Nope,  no solutions yet. I’ve tried reinstalling the drivers installing the new bios,  nothing. 

[tjf27]

Any ideas?

[KrazyToad]

@tjf27

Welcome to HP Community

I have gone through your Post and would like to help

Please run an Audio Test and let me know if you face the same issue during the Test

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[tjf27]

Hi @KrazyToad ,

I still hear it, sounds like it’s coming from the center or left side

[RockStar1974]

I am having the same problem, and my problem just started a few days ago.  Super annoying.

Why are so many folks posting online having this same issue?  Obviously this is an HP issue versus an end-user issue.

I would like to see an HP Support person who is paid by HP - jump on here and tell us ALL the solution.  

Thank you.

[yasoyasin]

They don't have any solutions either. I think it is a software/driver issue. Does anyone have same issues with another OS?

[KrazyToad]

@tjf27

Since the issue persists during the Tests, please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.