Speakers are not working after updating and restart.

PrasadD · ‎08-24-2019

Hello Team,

I just bought the Laptop, the model is 15g-dr0xx. The windows updates gives latest drivers update.

The updated drivers installed successfully and I restarted the laptop. After the restart, the speakers are not working. The speakers not giving any output sound.

Please check this issue and help to resolve it.

Thanks,

Prasad Deshpande.

erico · ‎08-24-2019

Windows 10 has troubleshooters that are part of the operating system. I do recommend that you use them.

In the search box. type in audio problems.

The playing audio troubleshooter utility should be invoked. See the image below.

Click on the next button to start the troubleshooter.

You can also use the HP Support Assistant to see if there is a new sound driver available.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

PrasadD · ‎08-24-2019

HI Eric,

I performed the steps mentioned above. The sound problem is solved by me from device manager.

I need inputs as I am getting following error after troubleshooting steps performed.

erico · ‎08-24-2019

Is there a reason you have not installed the Audio driver for Windows 10 that is available from the support portal for your notebook?

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

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