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PrasadD Honor Student
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Speakers are not working after updating and restart.

15g-dr0xx
Microsoft Windows 10 (64-bit)

Hello Team,

 

I just bought the Laptop, the model is 15g-dr0xx. The windows updates gives latest drivers update. 

The updated drivers installed successfully and I restarted the laptop. After the restart, the speakers are not working. The speakers not giving any output sound.

Please check this issue and help to resolve it.

 

Thanks,

Prasad Deshpande.

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Provost Provost
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Speakers are not working after updating and restart.

Windows 10 has troubleshooters that are part of the operating system. I do recommend that you use them.

 

In the search box. type in audio problems.

 

The playing audio troubleshooter utility should be invoked. See the image below.

audio troubleshooter.png

 

 

Click on the next button to start the troubleshooter.

 

You can also use the HP Support Assistant to see if there is a new sound driver available.

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

PrasadD Honor Student
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Speakers are not working after updating and restart.

HI Eric,

I performed the steps mentioned above. The sound problem is solved by me from device manager.

I need  inputs as I am getting following error after troubleshooting steps performed.

ErrorImage.JPG
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Provost Provost
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Speakers are not working after updating and restart.

Is there a reason you have not installed the Audio driver for Windows 10 that is available from the support portal for your notebook?

 

 

 

 

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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