Speakers don't shut off when I plug in headphones

[BobF590]

When I plug headphones into the audio jack I still get sound from the laptop spekaers. At the same time I get sound through the headphones.

The User guide states that the laptop speakers should mute when a device is plugged into the jack and that's theway it has always worked on my earlier laptops.

I purchased this laptop in November 2016 but didn't use headphones with it until recently.

How do I fix this?

Regards

[MKazi · Accepted solution]

@BobF590

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you have an HP ENVY 17t series laptop. I read that when you connect headphones, the audio continues to play through the speakers and the headphones too. I'll be glad to assist you with this case.

The evidence points towards a settings issue or an issue with the drivers. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Step 1: To make headphone as the default device

a.    Click on Start; Go to Control Panel.

b.    Click on Sound.

c.    Switch to Recording.

d.    Select your microphone/headset as the default device.

e.    Save the changes by clicking on OK.

Step 2: Uninstall and re-install your audio device drivers

a.    Click on Start; in the start search type “devmgmt.msc” without quotes and press Enter.

b.    Expand Sound, Video and Game controllers.

c.    Right click on the audio component and then click uninstall.

Once you’ve uninstalled the driver completely, manually download the audio drivers from this link: www.hp.com/drivers

I sincerely hope this fixes the issue. Let me know the results. Cheers! 🙂

[BobF590]

Your solution worked, although I wasn't able to make the microsphone/headset the default until after I downloaded and reinstalled the driver and then not until after I plugged in the headsphones.

Thank youo very much.

BobF590

[MKazi]

@BobF590

Fabulous analysis. Spectacular diagnosis of the issue by you. Kudos to you for that. 

I'm glad that the issue is fixed and hope it remains that way. 

Take care! 🙂