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10-06-2022 05:32 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Display adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
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