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HP Recommended
Spectre 360
Microsoft Windows 10 (64-bit)

I have run Win 10 diagnostics, which indicated correct performance. I uninstalled sound device and deleted driver. Then I reinstalled after reboot. No sound.

HP Recommended



Welcome to the HP Support Community!


I reviewed your post and I understand that you are facing issues with the audio on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps.


Run the audio troubleshooter

The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

  1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
  2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

    choose your device in the audio troubleshooter

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.


If running the troubleshooter doesn't help, continue to the next tip.


Verify that all Windows Updates are installed

To check for updates

  1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
  2. Do one of the following:
    • If the status says "You're up to date, go to the next tip. 
    • If the status says "Updates are available," select Install now
  3.  Select the updates you want to install, then select Install.
  4.  Restart your PC and see if your sound is working properly.

If that didn't solve your problem, continue to the next tip.


Set your audio device as the default device

If you're connecting to an audio device using USB or HDMI, you might need to set that device as the default device.

  1. In the search box on the taskbar, type control panel, then select it from the results.
  2. Select Hardware and Sound from the Control Panel, and then select Sound.
  3. On the Playback tab, right-click the listing for your audio device, select Set as Default Device, and then select OK.

    set your audio device as the default device


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

HP Recommended

Followed all of your instructions. Got all the way down to the Control Panel. When I select Sound, the window opens indicating "No audio devices are installed." 

HP Recommended


Thank you for posting back. 


The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/


The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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