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HP Recommended
Microsoft Windows 10 (32-bit)

I have had this laptop for about 2 years now, and suddenly as of today the audio quality on the notebook's speakers have drastically dropped. It's not my ears playing tricks on me, because I can tell very well that the quality is extremely low in comparison to what it used to be, which was more bassy, filled and not as cruddy as before. I've no idea how this changed nor do I understand why it has changed. Are there any methods in which I can rectify this?

To note, I've tried "updating" the drivers in the audio segments but they remained up to date and haven't been updated recently without my knowledge.

HP Recommended

Hi! @Edward120,


Have you tried checking with headphones does the issue persist?


Please share the product number of the PC to assist you better.


Please try the steps recommended below and check if it helps.

  1. Open the Sound menu.

  2. Right-click on your speakers (or the audio output you want to amplify), and select Properties.

  3. Go to the Enhancements tab.

  4. Check the Loudness Equalization option.

Also, Uninstall the audio drivers from the device manager and install the latest version of audio drivers and BIOS using HP support assistant.


Refer this article to know more information about using the HP support assistant. Click Here


If the issue still persists. Try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.


Try updating windows to latest version.


If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.


Refer this article to know more information about running system diagnostics on your PC.


Let me know if this works!

Have a great day! 🙂


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