Speakers very quiet – Cirrus Logic device shows Code 10 error

[GB152]

Hi everyone,

I’m having an issue with the speakers on my HP OmniBook Ultra Flip 14‑fh0xxx. The sound suddenly became very quiet, and in Device Manager the Cirrus Logic audio device shows a Code 10 error.

I’ve already tried the usual things like updating the BIOS, reinstalling the audio drivers, restarting, and doing a full reset of the audio device. Nothing has fixed it, and the speakers only work at a very low volume now.

Has anyone seen this before? Is this a known issue for this model, or something HP can still repair even if the warranty is expired?

Any advice would be really appreciated.

Thank you.

[Jerry_57]

Hi @GB152,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing a Code 10 error in the Device Manager for your Cirrus Logic audio device, and your speakers are very quiet. There are several steps you can try to resolve the issue:
 

Check Device Manager:
 

• Open 'Device Manager'.
• Locate the audio device under 'Sound, video and game controllers'.
• Right-click on the Cirrus Logic device and select 'Update Driver'.
• Choose 'Search automatically for updated driver software'.

Reinstall Audio Drivers:
 

• Open 'Device Manager'.
• Right-click on the Cirrus Logic audio device and select 'Uninstall device'.
• Restart your computer to allow Windows to automatically reinstall the driver.

Run Windows Troubleshooter:
 

• Go to 'Settings' > 'Update & Security' > 'Troubleshoot'.
• Select 'Playing Audio' and run the troubleshooter to see if it can find and fix the problem.

Verify Volume Settings:
 

• Ensure the volume is turned up and not muted. Also, verify that the correct playback device is selected in the 'Sound' settings.

Use HP PC Hardware Diagnostics:
 

• Restart your computer and repeatedly press the F2 key to enter HP PC Hardware Diagnostics.
• Run the audio tests to determine if a hardware issue exists.

Roll Back Driver:
 

• If the issue began after a recent update, you might need to roll back to the previous driver version.
• In 'Device Manager', select 'Properties' for the Cirrus Logic device, then go to the 'Driver' tab and click 'Roll Back Driver'.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support

[GB152]

Hi, thanks for the suggestions.

I’ve already tried all of those steps, including updating/reinstalling the driver, restarting, running the Windows troubleshooter, and checking all the audio settings. I also removed the device completely and let Windows reinstall it.

The Cirrus Logic device still shows Code 10, and the speakers only work at a very low volume through what seems like a fallback audio path. None of the software steps have changed the issue.

Is it possible this is a hardware problem with the amplifier chip?

If so, can this be escalated or checked against any repair options for this model, even if the warranty is expired?

Thank you. 

[Jerry_57]

Hi @GB152,

Thank you for your response.

We have sent you a private message. Kindly follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support