Speakers

[BaileyCoco]

Speakers not working. F5 to F7 buttons on keyboard don't work. Speaker icon has a cross on it 

[Garp_senchau]

@BaileyCoco, Welcome to the HP Support Community! We're stoked to have you on board! 

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We're looking forward to helping you get back up and running! 

Regards, 

[tttttommmekk]

hi support 
i have the same issue on OMEN Laptop 15-ek0xxx
2G5C8EA#AKD
bios F.16-10/26/2023
5CD0527WQC
any help ? 

[Garp_senchau]

@tttttommmekk, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your OMEN Laptop 15-ek0xxx speakers are not working and the F5 to F7 buttons are not functioning as expected, here are a few steps you can take to troubleshoot and possibly resolve the issue:

Step 1: Check the Volume Mute and Sound Settings

• Volume Mute: Make sure that the volume is not muted. If there is a cross on the speaker icon, try clicking on it to unmute.
• Sound Settings: Go to your system's sound settings to ensure that the speakers are selected as the output device.

Step 2: Use the HP Support Assistant

• HP Support Assistant: Utilize the HP Support Assistant to check for any driver updates or issues with the sound hardware. This tool can diagnose and resolve various device-related problems.

Step 3: Check Hotkeys Functionality

• Function Keys: Ensure that the function (fn) keys on your keyboard are enabled. On some laptops, you may need to press the "fn" key in combination with the function keys (like F5 to F7) to activate them.

Step 4: Restart Audio Services

• Audio Services: Restart the Windows Audio service by going to the Services app in Windows. Find "Windows Audio" in the list, right-click it, and choose "Restart".

Step 5: Update or Reinstall Audio Drivers

• Audio Drivers: Navigate to Device Manager, expand "Sound, video and game controllers", right-click on your audio device, and select "Update driver". You may also uninstall the driver and restart your laptop, which will prompt Windows to reinstall the driver automatically.

Step 6: Check for Windows Updates

• Windows Updates: Ensure your system is up-to-date with the latest Windows updates, which might include fixes for known audio issues.

Step 7: Perform a System Restore

• System Restore: If the issue started recently, consider using a system restore point to revert your computer's settings to a time when the audio was working properly.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,