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IsskJayck20
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Spectre 360 volume too low

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Spectre 360
Microsoft Windows 10 (64-bit)

Just purchased a new spectre 13  x360 . The reviews were amazing and of course the price was high. Totally disappointed with the volume, its lower than my phone . Any solutions before i switch to other brands 

6 REPLIES 6
The_Fossette
HP Support Agent
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@IsskJayck20

 

I reviewed your post and I understand that the volume is too low.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.

 

Here is how it is done.

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from device manager and then download and install the driver from the below link.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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IsskJayck20
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Thanks for suggestion. Tried All, but  still no change.

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IsskJayck20
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Sorry, Product    9JM94PA#AB1

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The_Fossette
HP Support Agent
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@IsskJayck20

 

What is the version of Windows you are using? (Like 1909, 2004, 20H2).

 

Cheers!

The_Fossette
I am an HP Employee

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IsskJayck20
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Its a  Windows 10 Home
Version 20H2
OS build 19042.685
Happy New Year

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The_Fossette
HP Support Agent
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@IsskJayck20

 

I recommend you download and install the audio driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101742.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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