Spectre X360 15 - Audio keeps cutting out

[DCH9]

My laptop is new (1 week). The Audio keeps stopping for no apparent reason. I launch the Support Assistant and follow steps to check and test audio. It then reinstalls the Audio Driver and audio works again. Problem is that keeps re-occurring, 5 times today already! Please help. 

[banhien]

@DCH9 

Please perform a clean install Audio software/driver, this should help.

     (a) Download the following driver (dated: Feb 5, 2021) and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112547.exe

     (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
     (c) Right click downloaded file and select Run as administrator,
     (d) Reboot again.

Regards.

[DCH9]

Thanks for your quick response. I had done as suggested and so far the audio has been fine; I did however get this warning while the new driver was being installed:

"The driver is not supported on this OS version (10.0.19041)"

Any idea why this occurred and should I worry about it?

Many Thanks again

[DCH9]

My audio continued to work for a day without and issues, but the problem started to reoccur on the 2nd day after I applied the fix, and it continues to do so. I will try again to reinstall the driver.

[DCH9]

Eventually got this problem resolved after contacting HP Support, and on 2nd attempt I spoke to someone who was excellent and understood the problem. The basic issue was that the Reltak Audio Driver was incompatible with the Version of Windows. The version I had was Version 2004, OS Build 19041.867. Although this was the latest, there was a later (beta?) available, and I was updated to Version 20H2, OS Build 19042.867. Problem now completely solved!