Spectre X360 Pops/Stutters audio latency issues

[JonDub]

I'm having lots of audio issues when running music software on my Spectre X360 13-aw0054na. Especially when running DJ software such as NI Traktor with my NI Kontrol S4 audio interface. I've used the device on much older laptops with no problems so it's odd to see issues on a 10th Gen i7 with 16GB Ram.

I've tried running DPC latency Checker and can see I'm getting terrible results even with nothing connected. I can see other people have had issues on the forum but has anyone found a workaround/fix? There is a lot of additional software drivers from Realtek and Intel in my device manager but disabling them doesn't seem to improve the situation. Any advice would be a huge help.

[The_Fossette]

@JonDub

I reviewed your post and I understand that you are facing audio latency issues when running the DJ software.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100216.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[JonDub]

Thanks  @The_Fossette.

This was the first thing I tried and unfortunately this did not help. I have since re-installed a fresh install of Windows 10 and tried disabling as many drivers as I could, I tried disabling

All Wifi Drivers

Realtek Sound Driver

Bluetooth

Camera

Biometric Devices drivers

But none of these helped and I am still getting a lot of pops and stutters through my Dj software and also massive DPC errors when running LatencyMon even when running no programs. LatencyMon mentions Wfd01000.sys as the driver causing issues but I don't know which driver that is pointing to.

I have used this software/hardware on a 10 year old laptop with a Dualcore  i5 processor, Windows 8 and 8GB Ram with no issues, I cannot understand how this laptop would struggle to run this so badly.  

[The_Fossette]

@JonDub

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!