Spectre microphone mute button not working

[Lanwade]

My spectre microphone mute button no longer mutes my microphone. When I press the button, a pop up appears to show me the microphone is active, but it does not disable the microphone. Help?

[Raj_05]

Hi @Lanwade,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Spectre X360 Convertible Laptop's microphone mute button isn't working as expected, there are a few troubleshooting steps you can try.

• Restart Your Laptop: Sometimes, a simple restart can resolve temporary software issues. Try restarting your laptop and see if the microphone mute button starts functioning again.
• Check Settings: Ensure that the microphone mute button is configured correctly in your system settings. You can usually find this under the audio or sound settings in your operating system.
• Update Drivers: Outdated or corrupted audio drivers can cause issues with hardware buttons. Check for driver updates through the Device Manager (Windows) or Software Update (macOS), and install any available updates.
• HP Support Assistant: If you have the HP Support Assistant software installed on your laptop, use it to check for and install any available updates for your system's drivers and firmware.
• BIOS Update: In some cases, a BIOS update may resolve hardware-related issues. Check the HP website for any BIOS updates available for your specific laptop model and follow the instructions to install them.
• Run Troubleshooters: Both Windows and macOS include built-in troubleshooters that can help identify and fix common hardware and software issues. Run the appropriate troubleshooter for audio or hardware problems and follow any recommended solutions.
• System Restore (Windows): If the issue started occurring recently, you can try using System Restore to revert your system to a previous state when the microphone mute button was working correctly.

By following these steps, you should be able to troubleshoot and hopefully resolve the issue with your HP Spectre X360 Convertible Laptop's microphone mute button.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support