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HP Spectre x360 - 15-df1550nd
Microsoft Windows 10 (64-bit)

My Spectre x360 (which I did buy 6 months ago) is producing an extremely loud beeping from the right-hand side whenever any continuous sound is played by any software (music, films, etc.). The beeping is constant in pitch and volume, and the only way to stop it is by closing the program which is playing sound. 

I have tried

1 ) HP support Assistant Audio check  - no failures

2 ) Uninstall Audio device and reinstall drivers

3 ) Bios rollback

4 ) Troubleshooting Windows tool - no errors

5 ) rollback of the audio driver

6 ) Reset BIOS to defaults

7 ) Restored back  computer

8 ) Did run HP PC Hardware Diagnostics, during the component test - audio - beeping sound appears

Please, somebody, help me to solve it! 

 

1 REPLY 1
HP Recommended

@Java87

 


Welcome to HP Support Community


I appreciate all your efforts and expertise in Troubleshooting this issue

 

Since the issue persists during the hardware diagnostic, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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