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Message 1 of 2
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Static from my end when video conferencing

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HP ENVY x 360

Hi, I have a HP ENVY x 360 laptop - product # ID3VU7OUA#ABA

I need the device to video conference for work but when I try to conference all people can hear is static from me. I can hear everyone else fine but they complain they can't really hear me over the static. I tried with and without headphones but they say the static sound is the same. Can anyone advise me on how to fix this?

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Message 2 of 2
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@DMottola

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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