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‎04-23-2020 02:21 PM

HP Recommended
Product: HP ENVY x 360

Hi, I have a HP ENVY x 360 laptop - product # ID3VU7OUA#ABA

I need the device to video conference for work but when I try to conference all people can hear is static from me. I can hear everyone else fine but they complain they can't really hear me over the static. I tried with and without headphones but they say the static sound is the same. Can anyone advise me on how to fix this?

1 REPLY 1

‎04-27-2020 04:04 AM

HP Recommended

@DMottola

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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