Static noise through the aux

[EirikHa]

I just bought the Pavilion x2, and i'm extremely happy with it. I've found a flaw though, i don't know if it's a defect in my unit or in every one. Whenever I use the computer, as simple as just scrolling in chrome or even moving the mouse, there is this static noise in my earbuds. This is incredible annoying, as i want the sound as pure as it should be. I've spent hours searching and found many people with similar problems. Some people fixed it by switching aux port from front to back (but i only have one on my pc). I also saw people blaming it on a poorly made audio jack, some blamed it on a grounding issue, some said it came from the psu.

I've read a lot, and i'm clueless, so I'd really appreciate any help i could get. (I'm the only one in my family who hears it as well, both my parents can't hear a thing)

I've also noticed that it might seem that it runs in tact with my processor usage, as when it gets higher (mostly when it passes 10%). I don't know if it's random or could be connected.

[A4Apollo]

Hey there! @EirikHa, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you hear a static noise when you connect your headphones to the headphone port on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your laptop?

Have you tried checking with different headphones? does the issue persist?

Please provide the product number of your laptop to assist you better.

As you mentioned the laptop internal speakers are not functioning correctly.

Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

1) Click Start=>Control Panel.
2. Double-Click on the ‘Sound’ Icon
3. Single-click the Speakers to highlight them on Play Tab
4. Click on Properties (bottom right corner)
5. Go to the Enhancements Tab and Click on it
6. Now click "Disable All Sound Effects"
7. Click OK/Apply.

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

Let me know if this works.

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[EirikHa]

@MrRobot

The only change i made to my laptop was to install the newest windows, the creators update, as this was recommended. I didn't test the sound before, so i don't know whether this caused it or if it was there from the beginning.

I have tested it with several different earbuds, and the problem persists, although amongst my family, i'm the only one who hears it. It also exists in headphones (connected with an audio jack, haven't tried with usb or bluetooth but i doubt it'll be any issue), but it is very low compared to the earbuds (most likely because the speakers are further from my ears).

I have already said that this problem is on my brand new Pavilion x2 12-b100. I assume this is what you mean by product number, as i can't find anything else on both the pc and in the instructions about a number. (found a number, F4B29EA#UUW, if this makes any sense to you.)

The speakers on the laptop are flawless, i don't know where you got it from that they weren't. The issue only exists through the aux (haven't tried bluetooth or usb, but i'm pretty sure its only through the audio jack). And also, I have no clue where you got BeatsAudio from, my computer uses Bang & Olufsen speakers, something you honestly should have known if you looked up which computer i'm using (2 in 1 Pavilion x2 12-b100), which is written in the top of my first post.

I've been in the device manager many times, updating the driver, rolling back the driver, disabling the driver and pretty much everything i could think of. Nonetheless i tried it again, this time disabling it > restarting the pc as told > changing the driver from realtek to high definition. I wasn't told to restart my computer this time, but i noticed the audio went from disabled to enabled after i changed to high definition, and i noticed the change in device manager, so i assume the change of driver was successful. Problem still persisted though.

Continued onto the 1-7 steps, went into control panel > sound > selected my speaker > clicked properties > found no such thing called "enhancements". Went through all the sub menus though, and no option which said "disable all sound effects". I can post images of every tab i have in my properties:

Tab 1 Tab 2 Tab 3 Tab 4

So I think I've tried pretty much everything i  can at this point, except a fresh windows 10 installation, something that i don't want to do. My theory is still that there is some bad quality hardware around the aux port or a grounding issue somewhere, seeing as the static seems to increases in tact with cpu percentage. 

I'm no newbie in computers, starting my third year in highschool as computer-technician in just days, so I had already tried all of this.

I'm still happy to receive more assistance though, but maybe on a more professional level. And i want some more information about the sound enhancements tab, as it is nowhere to be found in my sound settings.

Oh and one more thing, my synaptics touchpad seems to die every once in a while. I do have touch though, so i can easily enter device manager and disable then enable it again, but it shouldn't be necessary and i'm getting annoyed by it. I have the latest drivers, according to windows update and device manager.

And finally, I ended off using the HP recovery tool that you mentioned and selected the sound driver. Problem still persists. So, i'm still leaning towards some hardware issues.

I'm sorry i'm not done yet :P. I should probably also mention my first impression of the laptop. I took it out of the box, plugged it into the wall. Booted it up into an error screen straight away. I was told press enter to restart the computer, so i obliged. Booted into a bluescreen, just my luck. I went to eat dinner, and a couple minutes later i checked back at the pc, and it had finished and was ready for the basic windows setup. So i gotta say, from all the positive reviews and unboxings I've seen of this, i'm surprised with its behaviour, considering the bluescreen, touchpad problems, aux issues. I still love the laptop though, and the positives far outweigh the negatives, still would like to resolve them to have the laptop i initially was hoping to buy.

[A4Apollo]

@EirikHa, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Since we have exhausted with all the steps. The steps would be to perform a recovery.

If the issue still persists after recovery, It certainly looks to be an issue with the headphone port which could have gone bad.

Please contact HP support for service options.

Link to contact HP.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[EirikHa]

I decided to try something new. This time, I pulled my audio jack slightly out of the aux port, until it didn't register as being connected, but was still in the port. I then deactivated the speakers of the laptop. With no audio source "technically" connected, the static noise still continued in my earbuds during scrolling and general mouse movement.

[A4Apollo]

@EirikHa, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Technically it looks to be an issue with the headphone port.

Please contact HP support for service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[EirikHa]

I appreciate your efforts of trying to help me, but i doubt I'll contact HP support. I wanted the pc ready for school, so i was hoping for a software fix. I'm fairly sure that i can get a bluetooth headset if this really annoys me though, so it should be fine.

[The_Fossette]

Hi @EirikHa,

I am the The_Fossette. It looks like you were interacting with @MrRobot, but he is out of the office today so I'll take over from here.

Thank you for keeping me posted.

I recommend you to try updating the bios and the chipset driver from the below link and check if it helps.

http://hp.care/2nikIQ9

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[EirikHa · Accepted solution]

Updating the bios had no effect unfortunately

[The_Fossette]

Hi @EirikHa,

I recommend you to contact phone support to further diagnose the issue.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!