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‎07-15-2020 06:42 PM

HP Recommended
Product: Envy 17
Operating System: Microsoft Windows 10 (32-bit)

Got the blue screen... critical shutdown, went onto HP and did the full diagnostic check and clean up tools, everything available to check, cleared cache etc, straight away the speakers now give a static sound for a few seconds, when ever a message comes through, email or facebook or just opening a new page, I have downloaded and re installed the speaker drivers, gone into settings, changed to mono, and back again, several goes at checking everything I can think of, restart, update etc... still annoying speaker static for a few seconds constantly. 

1 person had the same question
2 REPLIES 2

‎07-15-2020 11:48 PM

HP Recommended

@Goodos 

 

Before we can help, we need to know what EXACTLY is your HP Envy 17 ? Please use the following instructions to find out the model/product of your machine:


      https://support.hp.com/us-en/document/c03754824

or

      https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎07-16-2020 02:46 AM

HP Recommended

Sorry.... HP Envy 17" Laptop P4Y05PA#ABG  also Windows 10  64bit

 

 

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