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Edz300
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Stereo Mix issue on HP Pavilion model 4AG15UA

HP Recommended
Pavilion 4AG15UA
Microsoft Windows 10 (64-bit)

As of this writing there is still no resolution of the Stereo Mix feature as input to the sound card on HP laptop.  I too tried all the configuration changes to no avail. 

 

On chat and via email with Support I was advised to backup the laptop and scrap and reload the Windows 10 OS.  That was to have resolved the issue.  It did not.  Then was told by other Support help to again do the same.  Not a chance I was going to do the same to same result.  After more complaining to Tech Support by phone I was sent a return authorization, for laptop to be sent back to HP.  Support would work to resolve the issue in a few days. 

 

After 2+ weeks I was forced to call back the Help Line at 888-886-3292 for status update given the laptop had not been returned.  The repair process was put on hold, with no explicable reason.  No notification, no reason given -- Support simply held onto the laptop.  The result provided by Support is:  Stereo Mix is not available on the laptop.  I asked for an explanation why as I use this feature often for my work.  None given.  Another (non-HP) laptop I use has the feature, I told them.  Why is Stereo Mix not available on the HP?  Again, no explanation given though I was told to call back the following day after processing my laptop return for an explanation.  (Ticket needed to be updated by techs, or some odd reasoning.)  I'll do that this morning.  LYK via update.

 

HP Support process is seriously flawed for this issue.  If indeed this has been an ongoing issue as noted by others in this thread, it appears I'll need to sell this laptop at a loss and try a different manufacturer.  I'm beginning to question HP quality.  Previous issues with an HP printer couldn't be resolved forcing a purchase of a new printer.  Losing confidence in HP.

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Edz300

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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