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Strange noise and freezing while listening to the music

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HP ENVY x360 Laptop - 15-ed0779ng
Microsoft Windows 10 (64-bit)

I have bought an HP ENVY x360 - 15-ed0779ng laptop about two months ago. The notebook works super well, although there is a very annoying issue. I keep listening to the music or podcasts on Youtube and other websites on headphones while I am working and there is a terrible sound as the videos/music/podcasts stop, freeze for a while and then they continue again. It happens every two minutes, so I cannot even listen to one single track without it. As it seems, the problem persists only with headphones and only when I switch between tabs to continue my job. My earbuds work otherwise well and when it happens, only the given sound stops and freezes for a few seconds but the computer keeps working (so I can continue what I am doing in the meantime). Could you please help me how to resolve the problem?


Many thanks in advance!

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HP Support Agent
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Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on the fan: HP Notebook PCs - Fan Is Noisy and Spins Constantly

  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent the noisy operation from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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