Stuttering/Choppy audio when using bluetooth headset

[NOODLESS]

For the last few months I have been plagued by frequent stuttering and chopping in audio when using a bluetooth headset.

I have tried many means in attempts to resolve this issue (updating drivers, Windows updates, etc.), thus far nothing has helped.

This issue does not occur when using the bluetooth headset with any other device.

My previous laptop of a similar model had no such issues with the headset.

[Sneha_01]

Hi @NOODLESS,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Experiencing stuttering or choppy audio with a Bluetooth headset on your laptop can be frustrating. Here’s a comprehensive approach to diagnosing and fixing the issue:

**1. Update Bluetooth Drivers and Firmware

• Bluetooth Drivers: Ensure you have the latest Bluetooth drivers installed. Go to Device Manager, find your Bluetooth adapter under "Bluetooth," right-click it, and select "Update driver."
• Firmware Updates: Check if your laptop's Bluetooth adapter or your headset has any firmware updates. Visit the manufacturer's website for the latest firmware.

**2. Check for Interference

• Bluetooth Interference: Bluetooth operates on the 2.4 GHz band, which can be crowded. Other devices like Wi-Fi routers, cordless phones, and even microwave ovens can cause interference. Try moving other devices away from your laptop and headset.
• Distance and Obstacles: Ensure there is minimal physical obstruction between the headset and your laptop. The closer and clearer the line of sight, the better the connection.

**3. Adjust Audio Settings

• Bluetooth Audio Codec: Check if your laptop supports the latest Bluetooth audio codecs such as aptX or AAC. Some Bluetooth headsets may perform better with specific codecs.
• Audio Quality Settings: Go to "Control Panel" > "Hardware and Sound" > "Sound" > "Playback" tab. Right-click your Bluetooth headset, select "Properties," then the "Advanced" tab. Ensure the default format is set to a high-quality option (e.g., 24-bit, 48000 Hz).
• Disable Audio Enhancements: In the same properties window, go to the "Enhancements" tab and check "Disable all enhancements" to see if that improves audio quality.

**4. Power Management Settings

• Disable Power Saving: Sometimes power-saving features can affect Bluetooth performance. Go to Device Manager, right-click your Bluetooth adapter, choose "Properties," go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power."

**5. Check Audio Services

• Restart Audio Services: Press Win + R, type services.msc, and press Enter. Locate "Windows Audio" and "Bluetooth Support Service." Right-click each service, and select "Restart."

**6. Perform a Bluetooth Reset

• Remove and Re-Pair: Remove the Bluetooth headset from your laptop’s paired devices list. Restart your laptop, then re-pair the headset to see if that resolves the issue.

**7. Check for System Updates

• Windows Updates: Ensure your operating system is fully up-to-date. Go to Settings > Update & Security > Windows Update and check for updates.

**8. Test in Safe Mode

• Safe Mode Test: Boot your laptop into Safe Mode and test the Bluetooth headset. This can help determine if third-party software or drivers are causing the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[NOODLESS]

Hi,

Thanks for your response.

I have tried all of the above and nothing has helped, the issue still persists

[Sneha_01]

Hi @NOODLESS 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support