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Solved!

Stuttering audio

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HP envy 13
Microsoft Windows 10 (64-bit)

Hello

I have a problem with my new HP envy 13

After a while listening to music or videos sound first gets very low, slow and finally gets stutter, no matter what app caused the stutter but it gets stuck like that until i close the app and start it again

I checked all the drivers and even uninstalled and reinstalled the ones regarding sound

Thanks for your help

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Hello, @jrgrille – Hope you are well 🙂


Thanks for reaching out. This is a wonderful location to converse with the community, get assistance and find tips.

 

I see that you are having audio issues with the HP Envy notebook. Try using the HP guided solutions to try and fix the issue. Check here: http://hp.care/2dp5pwy
 

If the issue still persists, try the steps below:

  • Go to device manager (You can give a right click on windows logo on bottom left corner of your screen and select device manager from the list)
  • Now maximize the “Sound, video and game controllers” from the list. You will see the audio driver. Right-click on “Realtek high definition audio CODEC” (It might be a different brand as well) and select “Update driver software”.
  • Select “Browse my computer for driver software” – Select “Let me pick from a list of device drivers on my computer”.
  • Select “High Definition Audio Device” (Not Realtek High Def...  This is important) and click Next. You will get a warning message but reply “Yes”.
  • Once windows have successfully updated the driver software, try playing the audio again and check.


Please let me know if this resolves the issue, or if you require further assistance. Thank you!

Cheers 🙂


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DVortex
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Thanks, it was kind of curious and misleading to have two times High definition audio SST under Sound, video and game controllers and another time under speaker controllers. But in the end were the first ones creating the problem

Thanks for the assistance

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