Stuttering ear buds - please read carefully

[SteveD06]

So I have 2 pairs of ear buds, Galaxy buds2 and Bose Sports.  Here are the facts and my suspicions;

1. Both ear buds work with phone

2. Both earbuds work on my work HP laptop with windows 10

3. Both ear buds stutter on my personal HP laptop with Windows 11

4.  Laptop is up to date with updates - same problem stuttering

5.  Removed and reinstalled drivers - same problem stuttering

6. Removed McAfee - same problem stuttering

7.  Tweaked a few settings - same problem stuttering

8. Played music on Youtube, Personal Server and Sky Q - same problem stuttering

9. I believe the issue is windows 11 due to buds playing on my windows 10 laptop, or a technical blue tooth issue with this laptop, although troubleshooters do not detect a problem.

I will appreciate a reasonable response, and not to take me through the basics, in my view the buds should connect and simply work without messing with settings.  If you think it may be a laptop issue, then please let me know as warranty is in date.

Thanks

[Rainbow23]

Hi @SteveD06,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing stuttering issues with your HP ENVY X360 Laptop - 15-Ee0002na when headphones are connected.

I suggest that you follow the steps listed below:

Step1: Run HP Support Assistant.
1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also check the steps in the HP web document from the link: https://support.hp.com/in-en/document/c03467905 

Step 2: Uninstall and reinstall the Audio Drivers from the Device Manager.
1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node Sound, video and game controllers. Right-click on each option inside it and select uninstall. 
3. On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device and click OK to start the uninstall process.
4. Restart the computer. This will reinstall the drivers.

For Bluetooth issues, please follow the steps from this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SteveD06]

No sorry, you have given me the basics which I have already done.

The fact that there are 2 perfectly good earbuds that work on another windows 10 laptop, mobile phones and tablet suggest the issue is either the bluetooth or windows 11.

I rally am at a loss on this

[Rainbow23]

Hi @SteveD06

As you have already tried all the troubleshooting steps, This issue might require one on one interaction to fix it.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Take care and have a great day ahead! 

[SteveD06 · Accepted solution]

At last I have managed to figure it out myself, this is a fix that is well worth remembering.

 So the issue is 2 different earbuds stutter on my laptop.  Problem is not driver updates or software related to earbuds, so I knew it must be somewhere in laptop, both earbuds worked in windows 10 hp laptop but not windows 11 hp laptop.

So in device manager I right clicked on 'Realtek Bluetooth Adaptor' (as this affects all devices) and selected properties.  I then selected the 'Power Management' tab.  I then unchecked the 'Allow the computer to turn off this device to save power' box, and hey presto.

This makes complete sense, if this is trying to turn off the device to save power, and whilst device is trying to play, then hey, stuttering.

Well worth having this fix up your sleeve, I have tested on my go to stuttering video and sky sports, all is working well now.