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HP Recommended
HP ENVY - 17t-bw000 CTO
Microsoft Windows 10 (64-bit)

Have been using Zoom and SKype for a very long time with no complaints until this week. Now, everyone reports that my sound is gravelly or garbled. I use the internal built in microphone.

 

I tested it and indeed hear the terrible sound. You can understand me but it is not pleasant to listen to.  I ran trouble shooter. No updates for microphone driver. I uninstalled and reinstalled. No change in sound.

 

Any suggestions?  Thank you.

CarynB

3 REPLIES 3
HP Recommended

@carynb

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Thanks for your suggestions. I spent quite a bit of time trying your suggestions and with tech support to no avail. THe tech suggested I reformat the hard drive. I felt I really didn't want to do that and asked if an external microphone would be an easier, quicker tho' less than ideal solution. He agreed that would be worthwhile to try and was going to call me back. Unfortunately, he tried on my cell phone rather than the landline I asked him to call on. Not recognizing the number and the fact it was not identified as HP support, I did not pick up and there was not a second attempt to reach me.

 

As it turns out, the external microphone works fine and I will just leave it at that, tho' it is quite sad that this has happened to my beloved computer. I'm sorry not to be able to let the technician know that I have resolution, tho' not the one I had hoped for.

 

Again, thanks for reaching out. to try to help.

Caryn B.

HP Recommended

@carynb

 

Thank you for the update. 

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.