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‎09-23-2022 10:01 PM

HP Recommended
Product: HP VH240a Display
Operating System: Microsoft Windows 11

Spent 1 hour in chat box with microsoft technician trying to help me get sound on my HP Envy x360 laptop. Nothing worked. He helped me update the HP bios (whatever that is). He finally said that maybe HP could help me. I don't appear to have a sound device. The Microsoft audio troubleshooter has no solution.

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2022 05:16 PM - edited ‎09-26-2022 05:17 PM

HP Recommended
@hopecod wrote:

Thank you so  much! I have my audio back!

@hopecod 

 

Please mark it as Resolved (accept Solution) for future reference.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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9 REPLIES 9

‎09-23-2022 11:40 PM

HP Recommended

@hopecod 

 

Do you mean sound for machine or sound for its external display ?

 

1. For machine: what is it ?  You can use  How to Find Your HP Laptop Model Number    to find out.

2. For Display:  Your HP VH240a Display does NOT have speakers.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎09-24-2022 08:42 AM

HP Recommended

Laptop HP Envy x360 Convertible 15t-cn100

When I go to Settings - Sound, it says "no output devices found" "no input devices found"

The sound icon has an "x"

I just updated to Windows 11 yesterday, hoping that might help. It did not. Still no audio devices. Where did they go?

1 person found this reply helpful
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‎09-24-2022 02:12 PM

HP Recommended
@hopecod wrote:

... I just updated to Windows 11 yesterday, hoping that might help. It did not. Still no audio devices.

@hopecod 

 

That is the problem. HP does not supply Windows 11 drivers for the series. You have to use drivers for Windows 10. Please download Audio driver on the following link and install to your machine:

 

                https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-cn0000-x360-convertible-pc/20270292/mode...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎09-25-2022 10:35 AM

HP Recommended

Thank you so  much! I have my audio back!

1 person found this reply helpful
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‎09-26-2022 03:56 PM

HP Recommended

I have ALL the exact same symptoms as described above, including HOURS of MS reps on the phone, except I have the HP Spectre x360 Convertible 13".  Can I use the same link as the OP was given for HP15? 

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‎09-26-2022 05:16 PM - edited ‎09-26-2022 05:17 PM

HP Recommended
@hopecod wrote:

Thank you so  much! I have my audio back!

@hopecod 

 

Please mark it as Resolved (accept Solution) for future reference.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-27-2022 10:59 AM

HP Recommended

I have ALL the exact same symptoms as described above, including HOURS of MS reps on the phone, except I have the HP Spectre x360 Convertible 13".  Can I use the same link as the OP was given for HP15? 

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‎09-27-2022 11:00 AM

HP Recommended

Can I use the same solution?
I have ALL the exact same symptoms as described above, including HOURS of MS reps on the phone, except I have the HP Spectre x360 Convertible 13".  Can I use the same link as the OP was given for HP15? 

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‎09-28-2022 07:44 PM

HP Recommended

I followed the advice and it fixed the problem.

 

Resolved; Accept as solution.

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