Suddenly restarts while working on the computer...

[İbrahimmmm]

Suddenly restarts while working on the computer.

When I check the Windows event log I see this error: HAP AcpCreateAudioEngine fail with status (0xC00000BB)

What is the solution? Please help me.

[BeemerBiker]

There are at least 3 different reports of this problem and no solution unfortunately.

Try running the latest UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package here
https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

If the problem show up during diagnostics then check warranty and return.

Click here to check warranty
and
Click here for world-wide contact info

Try the original audio driver

https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141454.exe