TRRS Earphones not getting detected

[Joy001001]

So I have a small 3.5mm headphone/earphone in 1 jack. Only my Samsung TRRS earphones fit in however, it doesn't get detected. Tried to play music but still from Laptop

Help 🙂

[A4Apollo · Accepted solution]

Hi! @Joy001001, Welcome to HP forums.

I understand you have audio issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with different headphones?

Please provide the product number of your PC to assist you better.

As you mentioned when you connect the headphone to your PC the headphone is not getting detected.

Check if the headphones cables are securely connected to the headphone port.

Please try the steps recommended below.

Follow these steps: 

1) Press Win+X (Windows logo key and X key)  at the same time.

2) Select Control Panel in the pop-up menu. 

3) View by “Category” and click Hardware & Sound.

4) Click Sound.

5) Select Headphones and click the Set default button at the bottom.

In some cases, there is no headphone option alone but Speakers/Headphone. If that’s your case, select that and click Set default button at the bottom.

5) Click the OK button.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Also, update the latest audio drivers and BIOS from the link below.

Update the audio drivers using this link: https://hp.care/2quWJfd

Update the BIOS using this link: https://hp.care/2quWK2L

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Joy001001]

Solution works although there is a catch

You cannot switch between audio sources... so you need to unplug them earphones xD

[Riddle_Decipher]

@Joy001001

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your post and needed to know,

Do you mean the issue has been resolved, considering the driver solution helped!

However, if you still are need of assistance, please let us know and we'll be happy to help.

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!