The USB AUDIO of my laptop with Windows 11 does not receive any external audio signal

[Franzy1]

The USB AUDIO INPUT of my laptop with Windows 11 does not receive any external audio signal.

The microphone is working correctly, but when I connect an audio signal to the USB AUDIO INPUT (such as a transceiver or an audio USB  board) no audio is detected by the PC

[A_Gayathri]

Hi @Franzy1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you’re describing with the USB Audio Input not receiving external audio signals could be caused by several factors, including driver issues, incorrect settings, or compatibility problems. Here’s a step-by-step guide to help you troubleshoot and resolve the problem:

1. Verify USB Device Compatibility

• Ensure the audio device you are connecting is compatible with Windows 11.
• Check the device documentation for any specific drivers or software needed.

2. Check Audio Device Configuration

• Go to Sound Settings:
  1. Right-click the sound icon in the system tray and select Sound settings.
  2. Under Input, ensure your USB audio device is selected as the input device.
• Test Input Levels:
  1. Click Device properties under the Input section.
  2. Check the Volume and ensure it’s not muted.
  3. Speak or play an audio signal into the device and check if the input levels move.

3. Check Audio Driver

• Update Drivers:
  1. Open Device Manager (Press Win + X > Device Manager).
  2. Expand Sound, video, and game controllers.
  3. Right-click the USB audio device and select Update driver > Search automatically for updated driver software.
• Reinstall Drivers:
  1. Right-click the device and select Uninstall device.
  2. Disconnect and reconnect the USB audio device. Windows should reinstall the drivers automatically.
• Download Drivers:
  • If the drivers are not automatically installed, download the latest drivers from the manufacturer’s website.

4. Ensure Proper Signal Input

• Confirm that the external device is sending a proper audio signal to the USB input.
• Check the cables and connections to ensure they are not damaged or loose.

5. Test with Another Device

• Connect the USB audio device to another PC to determine if the issue lies with the device or the laptop.
• Alternatively, test with another USB audio device on your laptop.

6. Check for Conflicting Software

• Disable any third-party audio enhancement or processing software that might interfere with the USB input.
• Temporarily disable antivirus or firewall software that could block USB devices.

7. Check USB Ports

• Try using a different USB port on your laptop.
• If using a USB hub, connect the device directly to the laptop.

8. Update Windows

• Go to Settings > Update & Security > Windows Update and ensure your system is fully updated.

9. Run Audio Troubleshooter

• Go to Settings > System > Sound > Scroll down to Input and select Troubleshoot.

10. BIOS and Firmware Updates

• Visit the HP support website to check if there are BIOS or firmware updates available for your laptop that could improve USB audio compatibility.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Franzy1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you’re describing with the USB Audio Input not receiving external audio signals could be caused by several factors, including driver issues, incorrect settings, or compatibility problems. Here’s a step-by-step guide to help you troubleshoot and resolve the problem:

1. Verify USB Device Compatibility

• Ensure the audio device you are connecting is compatible with Windows 11.
• Check the device documentation for any specific drivers or software needed.

2. Check Audio Device Configuration

• Go to Sound Settings:
  1. Right-click the sound icon in the system tray and select Sound settings.
  2. Under Input, ensure your USB audio device is selected as the input device.
• Test Input Levels:
  1. Click Device properties under the Input section.
  2. Check the Volume and ensure it’s not muted.
  3. Speak or play an audio signal into the device and check if the input levels move.

3. Check Audio Driver

• Update Drivers:
  1. Open Device Manager (Press Win + X > Device Manager).
  2. Expand Sound, video, and game controllers.
  3. Right-click the USB audio device and select Update driver > Search automatically for updated driver software.
• Reinstall Drivers:
  1. Right-click the device and select Uninstall device.
  2. Disconnect and reconnect the USB audio device. Windows should reinstall the drivers automatically.
• Download Drivers:
  • If the drivers are not automatically installed, download the latest drivers from the Hp website.

4. Ensure Proper Signal Input

• Confirm that the external device is sending a proper audio signal to the USB input.
• Check the cables and connections to ensure they are not damaged or loose.

5. Test with Another Device

• Connect the USB audio device to another PC to determine if the issue lies with the device or the laptop.
• Alternatively, test with another USB audio device on your laptop.

6. Check for Conflicting Software

• Disable any third-party audio enhancement or processing software that might interfere with the USB input.
• Temporarily disable antivirus or firewall software that could block USB devices.

7. Check USB Ports

• Try using a different USB port on your laptop.
• If using a USB hub, connect the device directly to the laptop.

8. Update Windows

• Go to Settings > Update & Security > Windows Update and ensure your system is fully updated.

9. Run Audio Troubleshooter

• Go to Settings > System > Sound > Scroll down to Input and select Troubleshoot.

10. BIOS and Firmware Updates

• Visit the HP support website to check if there are BIOS or firmware updates available for your laptop that could improve USB audio compatibility.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!